Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have a very simple shipping cost. Anything above £50 is Free Shipping within UK. Below £50 there is standard charge of £5.95. 

We also Ship Worldwide and our Standard Charges are £12.99.

Which payment methods are accepted in the Online Shop?

We accept all major secured payment methods e.g. Visa Card, Master Card, American Express, PayPal, Android Pay and ApplePay.

How long will delivery take?

Usually ready to ship items are dispatched withing 24 hours of order placement but any custom tailored suits cloths will be with 14 – 21 business days depending on customisation. Wedding dresses usually take around 30 Days as these are hand embroidered.

How secure is shopping in the Online Shop? Is my data protected?

Our website is fully SSL encrypted and and any online payments made are secure. So please be rest assured that you are in safe hands. 

What exactly happens after ordering?

After you have placed your order, you will be notified via an automated email that we have received your order and its being processed. If your order contains any ready to wear items then these will be shipped within 24 hours and along the way you will be notified on the status of your order. But if you have placed a custom size clothing then we will review your order before we process and if you have asked us to contact you then we will get in touch. Once custom size is finalised with the customer we will go through getting your custom clothing processed and you will receive you item within agreed time frame.

Do I receive an invoice for my order?

Yes we will provide you with a purchase receipt which will be sent out to your given registered email address when placing the order.

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